Bush Specialty Vehicles creates customized mobile solutions that enable you to serve your customers better. We look forward to supporting your success and the growth of your business for a long time to come. In order to help maximize the success of your mobile vehicles, we’ve created this secure site with the following mutual goals in mind:
- To ensure you have the proper training on how to best use and maintain this vehicle and the equipment it contains
- To provide you with full warranty coverage information
- To provide you with the designated Bush Specialty Vehicles point of contact should you have any additional needs or questions
- To answer common questions and provide resolution to frequently experienced issues in the use of these vehicles and equipment
TRAINING VIDEOS & TECHNICAL INFORMATION
Getting the Most from Your Mobile Service Van
The training videos below are designed to provide context and training for the key components of your mobile service van. We’ve developed these videos to make it simple to find the information you need and to equip you with the tools and training to deliver mobile services to your customers. Please note there may be videos below for equipment that is not a part of your mobile service van.
OPERATING THE POWERBOX
A thorough explanation of the controls on your all-in-one power solution.
HOW TO USE ELECTRIC STANDBY
How to plug in your vehicle to provide power when the vehicle is not running.
TIRE CHANGER
How to use the TC39 tire changer from Hunter Engineering.
WHEEL BALANCER
How to use the SmartWeight® Pro Wheel Balancer from Hunter Engineering.
EPEQ FEATURES & OPERATION
EPEQ Features & Operation
.
OPERATOR’S MANUALS &
SUPPORT INFORMATION
Click on your manual to view full pdf file
Powerbox Information Sheet
Tire Changer Operation Manual
Wheel Balancer Operation Manual
This section is designed to address common questions and to show you how to resolve issues that are frequently seen in the use of these vehicles.
A. Click on link below and click on support tab. Enter your zip code.
https://www.hunter.com
A. Please contact Don Goetz our Quality Assurance/ Customer Service Manager Donald.goetz@bushtrucks.com or call 513-581-1221
A. Option 1 - The battery charges via the manufacturer alternator when the vehicle is running.
Option 2 – The battery can be charged via shoreline – Utilize shoreline plug mounted on exterior drivers side of van and plug into 115V outlet 30AMP receptacle
All warranty claims related repairs/issue should be directed to Bush Specialty Vehicles for consideration. Bush will instruct the repair facility to diagnose issue(s). Bush will communicate with the vendor to determine issue and root cause. If part is deemed warrantable item, Bush will approve repairs. Any repairs deemed neglect or abuse will be communicated prior to approving repairs.
Please note that Bush is a member of National Truck Equipment Association (NTEA) and will utilize the NTEA network for repairs. Labor rates will vary depending upon vendor.
Bush Customer Service & Warranty Assistance
Monday – Friday : 7 a.m. – 4 p.m. EST
Toll Free (866) 604-2874
Kendall Johnson: Mobile Tire Shop Manager (513) 316-4478
Tracy Shumaker: Plant Manager (866) 604-2874 ext. 12
Shannon Edmisten: Product Development Manager (866) 604-2874 ext. 15
CIC POWERBOX LLC provides a limited WARRANTY on all products manufactured against defects in materials and workmanship for a period of up to 1 year from the date of original retail purchase. Extended warranties may be purchased separately, contact CIC POWERBOX LLC for more information
CIC POWERBOX LLC provides a 1 year limited warranty on its internal Special Battery system. The Special Battery’s expected life is up to 10 years in the field, but the warranty covers replacement of the battery up to 1 full year as long as the battery has been cared for and kept properly charged over its life expectancy as described in the owner’s manual. Warranty shall not cover any battery that has been depleted of its state of charge to 0% or near 0%, or has seen voltage levels drop to or below 10.5 volts or near 10.5 volts, during any stage of its life, causing total battery failure and loss of ability to recover capacity. This non-coverage also relates to any long-term storage of the battery system without providing any charge or normal required maintenance during the storage period.
These warranties are subject to the customer’s compliance with the proper installation and hookup of the CIC POWERBOX in or on a vehicle and the proper operating and functional use of the CIC POWERBOX products as outlined in the Installation / Operation manual(s), recommendation labels and other documentation. Warranty covers normal wear as may be expected over time. Any damage to the CIC POWERBOX, including dents, cuts, punctures, holes, or indications of misuse or abuse shall void the warranty. As a CIC POWERBOX is a product that provides continuous remote power for the operator’s use, any ‘downstream’ failure of any components within the system which in turn forces or contributes to the failure of the CIC POWERBOX, shall not be covered under the Warranty. Such ‘downstream’ events such as dead or direct short circuit of AC electric power or DC electric power, or a sustained electrical current draw that distresses the system into a failure mode, air pressure leaks or faulty equipment air leaks wherein the demand for air power is virtually constant, causing the CIC POWERBOX system to operate on or near a continuous basis operating the system to a failure mode, or limited performance mode, shall not be covered by the Warranty.
If the internal chassis of the CIC POWERBOX is opened or breeched in any way, warranty is void. Warranty does not include cost of normal maintenance as may be required for minor mechanical adjustments, leaking clamps, and installation adjustments. Warranty is not transferable. All warranty expenses for dis-installation, re-installation, and shipping/delivery charges are at consumers’ cost. Warranty shall include all labor and material cost for replacement and repair of any faulty components which fall under Warranty.
Warranty does not cover failures due to any act of God or other force majeure events beyond the manufacturer’s control. Please see additional warranty information located on the website at www.cicpowerbox.com.
Air Powerpack/Solar Panels
One (1) year
Floor, Ceiling and Wall Liner
Floor and Wall Liners are warranted against expansion and contraction or any bowing or flexing of the material as this is the nature of these types of materials. Wear and tear is not covered under this warranty. Defective material will be replaced; however maximum liability for all claims is limited to the purchase price of the goods referred to above.
Floor Jacks and Jack Stands
One (1) Year
3/8” 50’ Hose Reel
One (1) Year
Safety Kit - Install 5LB Fire Extinguisher, Eye Wash Station and First Aid Kit
Ninety (90) Days
Miscellaneous Items
- One (1) Year
- 30 AMP Marinco Shoreline Power
- LED ceiling lights
- 110v outlets
- Circulating Fans
Espar Heaters
Two (2) Years/2000 Hours
Fantastic Vent
One (1) Year
Exterior Scene Lights
One (1) Year
Ranger Drawers and Yellow Grab Handles
Ten (10) Years
American Van 6 Drawer Cabinet
One (1) Year
Retractable Ratchet Straps
Six (6) Months
Bush Custom Fabrication
One (1) Year (Material)
Six (6) Months (Labor)
Running Boards
Three (3) Years
Super Springs
Limited Lifetime Warranty
This Limited Lifetime Warranty is the only warranty made in connection with your SuperSprings product. SuperSprings neither assumes nor authorizes any vendor, retailer or other person or entity to assume for it any other obligation or liability in connection with this product or Limited Lifetime Warranty
What is Covered?
Subject to the terms, exclusions and limitations herein, SuperSprings International, Inc. warrants to the initial purchaser only that its SuperSprings product shall be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the vehicle upon which the product was installed; excluding all commercial applications. All commercial applications are warrantied for a term of 3 years commencing upon the date of purchase. Please note that this warranty shall only apply to products purchased from a SuperSprings authorized seller that is subject to and follows SuperSprings’ quality controls, unless otherwise prohibited by law. SuperSprings reserves the rights to: (a) require the warranty claimant’s proof of purchase as a condition of this warranty, (b) make future revisions to its warranty without prior notice.As used herein, “commercial applications” means any vehicle intended, licensed or used (partially or otherwise) in connection with a business and shall include but not be limited to “Commercial Motor Vehicles” as defined or intended by the U.S. Code of Federal Regulations.
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED IN DURATION TO THE DURATION OF THE WARRANTY AS DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
What is Not Covered?
Your Limited Lifetime Warranty does not cover any damage arising or related to any vehicle, product, or component combination other than the SuperSprings product. Your SuperSprings Limited Lifetime Warranty further does not cover vehicles, products or components supplied by us or others that SuperSprings determines to have been damaged by or subjected to:
- Vehicle use in excess of gross vehicle weight rating, combined vehicle weights / tow ratings or other Original Equipment Manufacturer design specifications or limitations.
- Normal wear and tear, deterioration of spring shape or rating, alteration, product modification, improper installation.
- Scratches or defects in product finishes (powder coating, paint, etc.) or damage due to shipping. ·
- Abnormal or misuse, including products used other than as recommended in the current SuperSprings application guide or the instructions.
- Racing or other vehicle competitions or contests. ·
- Accidents, impact by rocks, trees, obstacles or other aspects of the environment. ·
- Heavily loaded commercial use on unpaved road conditions.
Remedy Limited to Repair / Replacement
The exclusive remedy provided hereunder shall, upon SuperSprings’ inspection and option, be either repair or replacement of the product or parts covered under this warranty. Customers requesting warranty coverage should contact SuperSprings to obtain a Returned Merchandise Authorization number. All removal, shipping and installation costs are the customer’s responsibility. If a replacement part is needed before yours can be returned, you must first purchase the replacement part. Then, if SuperSprings deems your part to be covered under a valid warranty claim, you will be credited the purchase price. Your warrantor is SuperSprings International, Inc., service at (805) 745-5553, warranty@supersprings.com, or the address indicated in the header of this document.
Other Limitations – Exclusion of Damages – Your Rights under State Law
Six (6) Months
- Field labor is covered under this warranty for a period of six (6) months.
- ADASLinkTM units carry a one (1) year warranty and remain under warranty as long as a subscription is maintained thereafter.
- DAS 3000 units, including electronic circuit boards, carry a one (1) year warranty.
- Printers carry a one (1) year warranty.
- Normal consumables and wear items are not covered. Exception is batteries, which are warranted for a period of six (6) months.
- Product that has been subject to abuse, misuse, alterations, accident, exposure to the elements tampering, unreasonable use, or not maintained in a reasonable or necessary manner.
- Replacement parts purchased through the Hunter Service Center and no longer covered by machine warranty are warranted for a period of six (6) months.
In case of any warranty claim, it will be necessary to contact your local authorized Hunter Service Representative. To have an item considered for warranty, it must be returned to Hunter Engineering Company for inspection and evaluation. This must be done on a freight prepaid basis. If after our inspection the product proves to be defective, and is within the time frame specified, we will repair or replace the item at no additional cost.
This is Hunter Engineering Company’s only warranty with respect to new equipment. Hunter Engineering Company disclaims all other warranties to the extent permitted by law. This express warranty and any implied warranties of merchantability and fitness for a particular purpose shall not extend beyond the warranty period. Hunter Engineering Company is not responsible for any incidental or consequential damages, including, but not limited to, loss of business.
We do not authorize any person to assume for us any other liabilities with our products. Any remaining warranty may be transferred to subsequent purchasers by forwarding the purchaser’s name, address, phone number and equipment serial number to:
Hunter Engineering Company
Customer Service Department
11250 Hunter Drive
Bridgeton, MO 63044
(800) 448-6848
Workmanship under normal conditions of use for aperiod of one (1) year from the date of installation.
Exceptions to this warranty are listed below.
- All circuit boards are warranted for a period of three (3) years.
- PC’s and options installed inside the PC are warranted for a period of three (3) years.
- LCD’s are warranted for a period of three (3) years.
- Power supplies are warranted for a period of three (3) years.
- Transducers are warranted for a period of three (3) years.
- Wheel Balancer motors are warranted for a period of three (3) years.
- Wheel Balancer shafts are warranted for a period of three (3) years.
- Tire Changers are fully warranted for a period of three (3) years with the exception of consumable parts and TCR1 power units.
- All lift and Hunter TCR1 power units are warranted for a period of two (2) years.
- Normal wear items are not covered with the exception of batteries, which are covered for a period of six (6) months.
- Replacement parts purchased through the Hunter Service Center and no longer covered by machine warranty are warranted for a period of six (6) months.
Warranted parts may be replaced with new or refurbished parts at the discretion of Hunter Engineering Company.
This warranty does not include normal wear items and does not apply to any product which has been subject to abuse, misuse, alterations, accident, exposure to the elements, tampering, unreasonable use, or failure to provide reasonable and necessary maintenance.
All warranty claims must be made to your local Hunter Service representation. Labor warranties can vary and additional policies and restrictions may apply.
This is Hunter Engineering Companies’ only warranty with respect to new equipment
See our document library at www.Hunter.com for additional details.
CONTACT INFORMATION
Kendall Johnson: Mobile Tire Shop Manager | (513) 316-4478 | kendall.johnson@bushtrucks.com
Thank you for partnering with us here at Bush Specialty Vehicles. I will serve as your central point of contact moving forward.
Please contact me directly or via this email form with any questions, warranty-related needs or requests for additional information.